Appointments / Changes / Cancellation
Appointments can be made by telephone or online and are considered binding. If you cannot keep your appointment, please inform us at least 48 hours before the start of your appointment, so we have the possibility to offer it to another customer.
In case of shorter cancellation times we allow ourselves a cancellation fee of 50% of your booked treatment price. Should you not appear at all, we will charge the full amount of your booked treatment price according to § 615 BGB.
A claim for compensation on the part of the customer does not exist according to the BGB. Of course your appointment can be taken over by another person. We ask for your understanding for this regulation, as we have costs and loss of revenue.